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Privacy Policy

Last updated: 29 January 2026 

This Privacy Policy applies to all personal information collected by Ravzify Pty Ltd (we, us or our) via our website located at https://www.ravzify.com.au (Website) and in connection with our software-as-a-service chatbot platform, including the Chatbot, related software, user interfaces, onboarding materials, documentation, and standard support services, as made available by us from time to time. (Services).

Who does this Privacy Policy apply to?

This Privacy Policy applies to:

  1. visitors to our Website and individuals acting on behalf of a business who interact with our Website or Services before becoming a customer, including trial users and demo users; and
  2. individuals whose Personal Information we process in connection with providing the Services to our customers, including customer representatives, employees and end users who interact with the chatbot.

Where we process Personal Information on behalf of a business customer, our handling of that information may also be governed by our agreement with that customer.

What information do we collect?

The type of Personal Information we collect depends on how our Services are used.

Potential customers and website users

If you visit our Website, request information, subscribe to our mailing list, sign up for a trial, or interact with a demonstration chatbot, we may collect personal information such as:

  1. name and contact details;
  2. business details;
  3. usage data and interaction logs;
  4. any information you choose to submit via forms or chatbot interactions;
  5. login credentials, payment details, email address, name, phone number, address;
  6. other information, depending on how you use our Website.

Customers and their representatives

Where you are a business customer, or act on behalf of a business customer, we may collect and hold Personal Information such as:

  • names, job titles and business contact details of authorised users, administrators and representatives;
  • account registration details, login credentials and authentication information;
  • billing and payment information (processed via third-party payment providers);
  • communications with us, including support requests and service-related correspondence;
  • usage data and technical information relating to how authorised users access and use the Services.

Information processed through the Chatbot on behalf of customers

When our chatbot is deployed on our customer’s website or systems, we may process:

  • information submitted by end users through chatbot interactions;
  • prompts, queries and other inputs provided to the chatbot;
  • information generated by the chatbot in response to those inputs.

This information may include Personal Information, depending on what end users choose to submit.

Where we process Personal Information through the chatbot on behalf of a business customer, the customer is responsible for ensuring that appropriate privacy notices are provided to end users and that any required consents are obtained.

Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

If information does not identify you and cannot reasonably be used to identify you, it will generally not be treated as Personal Information for the purposes of the Privacy Act.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not intend to collect Sensitive Information through the Website or chatbot. If Sensitive Information is collected or submitted, it will only be used:

  1. for the primary purpose for which it was obtained;
  2. for a directly related secondary purpose; and
  3. with consent or where required or authorised by law.

How we collect your Personal Information

  1. We may collect Personal Information from you whenever you input such information through our Website, any related application, our chatbot, or through chatbot services provided to our business customers, where we process Personal Information on their behalf.
  2. We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
  3. Where reasonable and practicable we collect your Personal Information from you only. 

However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

Purpose of collection

  1. We collect Personal Information to operate, provide, maintain and improve our Website and Services, manage our relationship with you, and communicate with you about service-related matters and developments in our business.
  2. We disclose Personal Information to service providers who assist us in operating and supporting the Website and Services, including hosting, analytics, payment and customer support providers.
  3. By using our Website and Services, you consent to the receipt of direct marketing material, where permitted by law. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button line.
  4. Personal information collected through the chatbot is handled in accordance with this Privacy Policy and the applicable customer agreement governing the Services.

Security, Access and correction

    1. We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most Personal Information will be retained only for as long as reasonably necessary for the purposes set out in this policy, subject to legal and record-keeping obligations. Some information may be retained for up to five (5) years.

The Australian Privacy Principles:

  1. permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
  2. allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
  1. Where you would like to obtain such access, please contact us at hello@ravzify.com.au 
  2. We maintain a separate Data Breach Response Policy and will comply with our obligations under the Notifiable Data Breaches scheme where applicable.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as using the contact details set out at the bottom of this policy. All complaints will be considered by insert contact and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer

Your Personal Information may be transferred overseas or stored overseas for a variety of reasons. This may include cloud hosting providers, data storage providers, analytics providers, and customer support tools located overseas. It is not possible to identify each and every country to which your Personal Information may be sent. If your Personal Information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your Personal Information under that overseas law, we may not be responsible for how that recipient handles your Personal Information once it is disclosed in accordance with this policy. If your Personal Information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.

AI Automated Processing Disclosure

Our services use automated systems (including AI-based tools) to generate responses. These systems do not make decisions with legal or similarly significant effects on individuals.

Chatbot specific Services

Training Data

We may use chatbot interactions to improve and develop our services in accordance with this Privacy Policy and applicable law. Where possible, we take steps to de-identify information before it is used for these purposes.

Business customers and end users

Where we provide the chatbot as a service to business customers, we act as a service provider and process Personal Information on behalf of those customers. In those circumstances, the customer is responsible for providing appropriate privacy notices to end users.

Sensitive Information

Users or end users should not submit sensitive information (such as health information, government identifiers, or financial details) through the chatbot unless expressly requested. Any Sensitive Information submitted will be handled in accordance with applicable law, however the Service is not designed to process Sensitive Information.

Age restrictions

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

Third-Party service providers

We may engage third-party service providers to support the operation and delivery of our Website and Services, including providers of cloud hosting, data storage, analytics, payment processing, customer support, and artificial intelligence services.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner where required.

Changes to Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal requirements. The current version will always be available on our Website, and any updates will take effect when published.

How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us at hello@ravzify.com.au.